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Frequently Asked Questions


Insurance & Billing

Do you accept Medicare?

  • Yes, we accept all forms of Medicare except Medicare Open Card. If you are an existing High Lakes patient who is currently using Medicare Open Card, you may continue to do so.

Do you accept OHP (Oregon Health Plan)?

  • We are currently accepting pediatric OHP patients at our Shevlin office in Northwest Crossing!
  • If you are an existing High Lakes Health Care patient and have OHP, you may continue to see your provider. If you are not an existing High Lakes Health Care patient and are looking for a provider, please contact one of the following:
    • Mosaic Medical
      409 Northeast Greenwood Avenue
      Bend, OR 97701
      (541) 383-3005
      www.mosaicmedical.org
    • St. Charles Health System
      2500 NE Neff Rd.
      Bend, OR 97701
      (541) 382-4321
      www.scmc.org

Do you accept Tricare?

  • If you are an existing High Lakes Health Care patient and you have Tricare, you may continue to see your provider. However, we are not accepting new Tricare patients at this time.

Does High Lakes take worker’s compensation insurance?

  • We understand that injuries happen under a variety of circumstances. If one of our established patients requires care for a work-related injury or illness that is less than thirty days old, we have providers who would be pleased to help. For more questions or clarification please call.

I am a private pay patient. How do I get an estimate for the cost of my visit?

  • We can provide exact prices for procedures, but not for office visits as we cannot determine ahead of time what your individual visit with a physician will cover. We are happy to provide a general range for office visit costs based on our fee schedule. You will find High Lakes is competitive compared to other providers. We’ve partnered with health insurance companies to ensure an affordable option for health care and we encourage you to shop around.

I am a private pay patient. Will your billing office work with me?

  • Your health is extremely important and we are happy to develop a payment plan for you and your family. Please contact our billing office at 541-388-3863 during normal business hours and our staff will gladly assist you.

What health insurance do you accept?

  • High Lakes Health Care is pleased to work with virtually every insurance company in the marketplace. Different providers within our practice accept different insurance plans; here is a current listing of our health care providers and the insurance they accept.

Laboratory

Do I need an appointment for laboratory work?

  • Within each of our Bend locations is a Laboratory. Hours are listed below.
  • Laboratory hours:
    • UpperMill
      6:30am to 5:30pm    Mon-Fri
    • EastSide
      7:00am-5:00 pm    Mon-Fri
    • Sisters
      7:45am-11:30am    Tues.
      By appointment only

What is the Laboratory of choice For High Lakes Health Care?

  • Interpath Laboratory

What is the phone number for laboratory billing?

  • 1-866-289-4093

General

Do your DOs (osteopathic physicians) do manipulation?

  • Drs. Stephen Mann and Kevin Miller both use musculoskeletal manipulation as part of their practices. 

Do your physicians prescribe medical marijuana?

  • No physicians at High Lakes prescribe medical marijuana. For more information about Oregon’s medical marijuana program (OMMP), visit the Oregon Health Authority.

Does High Lakes Health Care accept children as new patients?

  • We are always happy to welcome new patients to the High Lakes family and some of our providers accept pediatric patients, even those who have just arrived in the world. Please call our scheduling office Contact Us to determine which provider would be best for your needs.

Does High Lakes perform Well Women exams?

  • Yes, we take pride in providing services that keep our patients healthy. Please call our scheduling office Contact Us to determine which provider would be best for your needs and to schedule an appointment. 

How do I schedule a mammogram?

  • You may contact Central Oregon Radiology Associates http://www.corapc.com online or at 541-382-9383 to make an appointment.

What is the difference between an MD, DO, PA-C and Family Nurse Practitioner?

-A MD is someone who has graduated from medical school. He or she may be a caregiver, psychologist, radiologist, pathologist or other type of practitioner. MDs may also choose to go into research or education rather than directly treat patients. 

-A DO is a physician who practices osteopathic medicine, which focuses on the musculoskeletal system. When diagnosing injury and illness, a DO typically looks at the whole person rather than a specific symptom, and focuses on leveraging the body’s natural ability to heal itself. 

-Physician Assistants are trained medical professionals who are licensed to provide medical care with the supervision of a physician. A Physician Assistant-Certified (PA-C) must commit to 100 hours of continuing education every two years and must test for re-certification every six years.

-Family Nurse Practitioners (FNP) are registered nurses who have received advanced nursing education. An FNP generally takes a team approach in treating patients and provide a wide range of services, including diagnosing and treating medical conditions, providing screenings and immunizations, conducting physical exams and prescribing medications.

What is the difference between Internal Medicine and Family Practice?

  • The fields of internal medicine and family practice often overlap but there are some very distinct differences between the two. Family medicine generally encompasses a wide range of services such as obstetrics, gynecology, preventive care and pediatrics. Internal medicine, on the other hand, deals specifically with adult diseases and chronic illnesses including diabetes, renal failure, heart failure and more. This does not mean that an adult should see an internist for regular check-ups. A family practitioner is trained to care for patients of all ages and will consult with an internist when necessary. 

What is your fax number?

Make sure to dial a one when faxing. 

Upper Mill
1-541-278-8375

East Side
1-541-278-8377 

Sisters
1-541-278-8379