Patient Reviews

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Rating
5 Stars

100 Reviews | Average Rating: 5

5 Stars

My experience at high lakes urgent care today was really fantastic. Amidst all the covid panic I was expecting exhausted workers who would be rushed and stressed, but everyone was so kind, personable and patient. Eric Sorensen spent a few extra minutes going in-depth about my symptoms and chatting with me despite my visit simply being a drive-up test. I know how hard everyone in healthcare is working right now, and how much risk they are facing. I also know how unique it can be to have a non-rushed visit with providers that truly care and treat patients as individuals. In healthcare a few extra minutes can go so far when it comes to patient experience. I felt very cared for and really appreciate the uplifting spirits of everyone I worked with today.
5 Stars

Dr Whitney Drew is the bees knees! She has the best beside manner, is knowledgeable, explains medical options and meds in a way that I call fully understand her and make an informed decision for my health. She is a wealth of wisdom and is kind as a dear friend. She spends time with us (she is my husband’s doc too) and we never feel hurried. She is the truly a rare & valuable gem here in Bend.
5 Stars

I came in on June 30th with four days of severe sinusitis. I have been to the Er at St Charles and urgent care in la pine. With serve pressure in my head and a fever that averaged 102. Neither the Er or urgent care did anything for me. Jenna had me diagnosed and prescribed medications and a complete treatment plan. This morning is the first morning in five days I woke up not covered in sweat and the severe pain and head pressure was considerably better. I cannot thank Ms. Rentas enough. I highly recommended this NP.
5 Stars

After seeing Dr. Birschbach for 20 years I was a little apprehensive seeing a new doctor for the first time. Dr. Byrd dispelled all my concerns right away and made me feel quite comfortable; caring, knowledgeable, professional and detail oriented. So glad I have her as my provider.
5 Stars

Dr. Kelly is intelligent, kind, caring and listens. I found his willingness to spend time the most valuable asset. Dr. Kelly really listened and didn't try and put my situation into any "box" or push any agenda. His expertise and willingness to be very honest and truthful was refreshing.
5 Stars

Excellent, professional, friendly providers.. very grateful for the fine care!!! Thank You
5 Stars

I had a wonderful experience as usual.... all staff and doctors are caring and professional.. love this place
5 Stars

As always a positive experience with Dr. Kelly and Staff at High Lakes Health Care. Keep up the great work!
5 Stars

Wonderful experience. Keep doing what you are doing and care for your people. Thank you
5 Stars

High Lakes Urgent Care was phenomenal. I called with a semi-serious problem. The staff was professional and quick-acting even during the COVID 19 challenges. The doctor was determined to find a solution for me and deter me from a trip to the Emergency Department (by my request). The physician performed above and beyond and found a solution. I am so grateful for the MD and the staff at HLUC for being so helpful in my challenging moment.
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